Frequently Asked Questions

About

Social Chat provides live shopping experiences empowering retailers with immediate engagement, feedback and conversion from their audience.

That's great! We welcome all feedback and suggestions to make our product better. Send them our way to hello@onsocialchat.com

Usage

Limits on the number of livestreams are based on your subscription plan. Our free tier allows you to host 5 livestream events with 20 concurrent viewers. For more details on subscription plans, please refer to our plans page.

No, there is currently no limit to the duration of your livestreams.

Your videos will be available as long as you have an active subscription. Users on the free tier will have access to their videos for 90 days. You can choose to download your videos anytime after each live stream event.

Yes, each livestream is automatically recorded. The same link to access your livestream will allow you to playback the session. All engagement actions such as likes and comments will be saved and visible on the same page.

Limits on the number of attendees are based on your subscription plan. Our free tier allows you to host 5 livestream events with 20 concurrent users. For more details on subscription plans, please refer to our plans page.

Analytics

Yes, after each livestream, you can access the list of attendees by navigating to 'Manage Events' and 'View Performance Metrics' for the event you wish to review. Scroll down and download a csv of customers under the 'User Engagements' section.

These are the key metrics captured for each event:

Total unique viewers
Comment rate
Product click rate

Orders
Order amount
Event page views
Event RSVP
Event add to calendar
Share copy button

Live views
Likes
Total messages
Product clicks
Total coupon apply

Video views
Video add to cart

User Engagement

Orders
Sales
Event Page Views
Event Rsvp
Event Add to Calendar
Share
Live Views
Likes
Messages
Product Clicks
Coupons Applied
Video Views
Video Add to Carts

Product Engagement
Name
Event Page Product Clicks
Event Page Hashtag Clicks
On-site Product Clicks
On-site Checkouts

Yes, we capture product level engagement during each event such as event page product clicks, on-site product clicks, add-to-carts and checkouts.

Subscriptions

We will always have a free tier available for our users.

You can change your subscription plan at any time by going to the Shopify App Store or to App Settings within your Shopify admin page.

Products

Currently there are no limits to the number or products you can show on each livestream. However, for optimal conversion, we recommend not showing more than 10 products in a 30 minute livestream.

Go to 'Manage' and click 'Sync Products'. Go back to event settings and try to add your product again.

Coupons

Yes, each coupon code is created by you during the event setup process and you can choose to make them visible to your customers at the most suitable time during your livestream event.

Setup

You can go to 'Manage' and select 'Customize emails' to edit your event invite emails.

You can set up your livestreams as private events for VIP customers. Private events do not show up on the public events page and are not searchable. Only users with the event link can RSVP.

It's usually ideal to host a live event when people have time to check their phones. Lunch breaks (12pm), or after work hours (7-9pm) are usually the times which work best. However, this depends on your product and audience, so experiment with a few different times to find out which one gets you the most engagement.